Refund Policy

1. General Refund Philosophy

WebParv invests significant time, expertise, and resources into every project from the moment it begins. Our refund policy is designed to be fair to both parties while reflecting the nature of custom digital services, which are not like physical products that can be returned.

We strongly encourage raising concerns at each milestone rather than at project end, as early communication allows us to course-correct and ensure your satisfaction throughout the process.

2. Upfront Deposits

All projects require an upfront deposit (typically 50%) before work begins. This deposit covers:

• Resource allocation and team scheduling
• Initial research, planning, and discovery work
• Opportunity cost of turning down other projects

Deposits are generally non-refundable once work has commenced. However, if WebParv cancels the project or fails to begin work within 30 days of deposit receipt without client-caused delay, the full deposit will be refunded.

3. Milestone Payments

For projects structured with milestone-based payments:

• Payments for completed and approved milestones are non-refundable
• If the project is cancelled mid-milestone, the client pays a prorated amount for work completed
• Future milestone payments that have not yet been invoiced are cancelled upon project termination

4. Eligible Refund Situations

Full or partial refunds may be issued in the following circumstances:

• Project not started: If you cancel before any work has begun and within 48 hours of payment, a full refund minus payment processing fees (typically 3%) will be issued
• WebParv fails to deliver: If we are unable to deliver the agreed scope within a mutually extended timeline through no fault of the client, a proportional refund for undelivered work will be issued
• Significant scope mismatch: If our delivered work fundamentally fails to match the agreed specifications and cannot be corrected, we will issue an appropriate partial refund
• Duplicate payment: Accidental duplicate payments will be refunded in full within 5 business days

5. Non-Eligible Refund Situations

Refunds will not be issued for:

• Dissatisfaction with design style when designs were approved at review stages
• Change of mind after project commencement
• Failure to provide required content, assets, or approvals in a timely manner
• Third-party service outages (hosting, domain registrars, payment gateways)
• Issues arising from client-made modifications to delivered code
• Requests for features not included in the original agreed scope
• Business outcomes (rankings, conversions, revenue) — we build tools, not guarantees
• Completed and approved milestones

6. Retainer & Subscription Services

For ongoing monthly retainer services:

• Cancel anytime with 14 days written notice before the next billing cycle
• Partial month refunds are not provided for unused days
• Unused hours in a retainer month do not roll over or qualify for refund
• Annual retainer plans that are cancelled early will receive a prorated refund minus a 15% early termination fee

7. Refund Process

To request a refund:

1. Email billing@webparv.com with subject "Refund Request – [Project Name]"
2. Include your invoice number, reason for refund request, and any supporting documentation
3. Our team will review your request within 3 business days
4. If approved, refunds are processed within 5-10 business days to the original payment method
5. Bank transfer refunds may take an additional 3-5 business days depending on your bank

We may request a brief call to understand your concerns before processing a refund, as we often find issues can be resolved to your satisfaction.

8. Dispute Resolution

If you are unsatisfied with our response to a refund request:

• You may escalate by emailing our Director: director@webparv.com
• For credit card payments, you have the right to dispute with your card issuer — however, initiating a chargeback without first contacting us may result in project suspension and legal action
• Disputes will ultimately be governed by our Terms of Service and applicable Indian law

9. Contact